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    For customers who cannot use the GPU Acceleration Mode.

    Depending on the computer environment, it is identified that the GPU Acceleration Mode cannot be activated or the software crushes down when activated. In such cases, it is assumed that the VRAM data is less than 1 GB or the driver of the graphic card is not updated to the latest version.

    When those phenomena are identified, it is recommended to check the followings to address it

    GPU Acceleration Mode cannot be activated
    it is not possible to activate it when the VRAM data is less than 1 GB.
    Please check the detailed information, such as the name of the graphic card, driver version and VRAM, under the column of “GPU Acceleration” in the “Preference Settings” (images below).

    In case the software crushes down
    Driver may not be the latest version. By updating it to the latest version, the software might operate properly.

    Note
    Updating the driver to the latest version may have some effects on the operation of other software or the PC.

    For Windows:in order to update it to the latest version, select “Device Manager” in the Control Panel, and use the right-click on the graphic card to select the “Update Driver Software” under the “Display adapters”.
    For Macintosh:in order to update it to the latest version, select the “About this Mac” and click the “Software Update” button.

    Article ID
    12294
    Release Date
    2021.02.12
    Modified Date
    2021.02.12